#1 Flow Wrapper Repair Specialist | Fast Service for PFM, ULMA, Record, Fuji, Delfin, GSP & More
- PacMatix
- 3 days ago
- 8 min read
When a flow wrapper breaks down, every minute of downtime costs production. For many Australian food manufacturers, waiting days for an OEM technician is no longer acceptable. That’s where PacMatix steps in — the leading flow wrapper repair and service specialist in Melbourne, trusted by bakeries, snack manufacturers, and produce packers across the country.
From our Melbourne-based service hub, we provide fast, expert repairs and maintenance for all major flow wrapper brands, including PFM, ULMA, Record, Fuji, TLM, Tecno Pack, and GSP. Whether you purchased your machine from PacMatix or not, our technicians have the knowledge, tools, and experience to get your line back up and running — quickly and safely.
Independent Flow Wrapper Experts, Backed by Real Experience
PacMatix isn’t just a supplier — we’re a specialist engineering company focused on horizontal flow wrapping systems. As the exclusive Australian agent for GSP and Tecno Pack, we know flow our wrappers inside out. But our expertise goes far beyond those two brands.
Every week, our Melbourne service team is called to repair and optimise PFM, ULMA, Record, and Fuji flow wrappers operating across Victoria and interstate. We understand that machinery downtime means lost production, late deliveries, and disrupted schedules. That’s why PacMatix was built around one principle: fast, reliable, and ethical service for every customer — regardless of brand.
Why Choose an Independent Flow Wrapper Service Partner
Original equipment manufacturers (OEMs) are excellent at supplying new machines — but their service availability across Australia can be limited. On the other hand, some OEM's supply equipment but they are not experienced with specialised repairs and maintenance.
For many factories, that means waiting several days for a technician to arrive or arrival of an inexperienced technician.
PacMatix offers a faster, more flexible solution:
Melbourne-based technicians available for service calls with shorter waiting times.*
Servicing across Victoria, plus regular trips to other states.
Specialist diagnostic tools.
Preventative maintenance plans to avoid future breakdowns.
Our goal is to keep your flow wrapper running efficiently — not to lock you into expensive contracts or push unnecessary upgrades. However, regular preventative maintenance schedules minimised the risk of untimely breakdowns.
We Service Most Major Flow Wrapper Brands
PacMatix technicians has the experience to diagnose and repair a wide range of European, Japanese and Chinese flow wrapping machines, including:
PFM Hurricane and PFM Pearl
ULMA Florida, ULMA Atlanta, and ULMA Artic
Record Scorpion and Record Panda
Fuji Flow Wrappers
TLM Wiki and TLM Futura
Delfin Carina and Gemini
Our own GSP 45s, GSP 50s, GSP 45s Mini and all other GSP flow wrappers.
Our own Tecno Pack FP 095, FP 100 and other Tecno Pack Models.
Whether it’s a horizontal pillow-pack, inverted flow wrapper, or box-motion system, our engineers understand each platform’s characteristics.
Real-World Example #1:
PFM Hurricane — Emergency Response in Melbourne
Recently, a Melbourne-based food manufacturer operating a PFM Hurricane flow wrapper faced a critical breakdown resulting from on ongoing problem. Their OEM supplier advised that a technician would not be available for several days.
Out of options, the customer called PacMatix to ask if we could assist. We arranged an urgent visit the next morning. In less than 5minutes, our technician had diagnosed the fault. In less than an hour, the problem was solved and the customer was back in full production.
The customer was impressed not only by the quick response and willingness to help, but by how confidently our technician worked on a brand we don’t sell. Since that visit, PacMatix now services their flow wrapping equipment and we are confident that in the future the customer will buy their equipment from us. — proof that great service builds long-term relationships.
Real-World Example #2:
Record Scorpion — Restoring Performance in Regional NSW
Another customer, located in Central New South Wales, had been struggling with a persistent sealing issue on their Record Scorpion machine. The OEM technician visited from Sydney, made several temperature adjustments, and left — but the problem persisted.
Desperate for a solution, the customer contacted PacMatix. We immediately scheduled a technician, who drove over eight hours to the site the next day. Once there, he performed a full mechanical alignment of the sealing jaws, corrected incorrect clearance, and reset the machine parameters.
Within four hours, the wrapper was sealing consistently again — better than it had in years, according to the customer. The customer’s team was amazed by the precision of the setup and now relies on PacMatix for periodic servicing.
These are just two examples of how PacMatix’s independent service model helps Australian producers keep their lines running, regardless of brand.
This is what the second customer had to say on Google reviews:
"We recently required urgent servicing on our Flowwrap machine. PacMatix went above and beyond to support us. Ettienne travelled all the way from Melbourne to our site in Forbes, NSW —an incredible commitment that speaks volumes about their customer-first approach. From the moment he arrived, he demonstrated outstanding professionalism, deep technical knowledge, and a genuine focus on getting our machine back to peak performance. The repair was carried out efficiently and thoroughly, with minimal disruption to our production schedule. Not only did he resolve the issue, but he also took the time to inspect the machine, offer preventative maintenance advice, and ensure everything was running smoothly before leaving. His proactive service has given us greater confidence in the long-term reliability of our equipment. I highly recommend their servicing team to any business that values expert care, fast response, and exceptional service. "Production Coordinator
Technical Insights from the Field
At PacMatix, we believe that sharing real-world technical experience helps the entire packaging community. That’s why we created KWIK TECH GEMS™ — a growing blog of short, practical articles written by our engineers.
Each post shares simple fixes and smarter approaches for flow wrapper performance, sealing, and maintenance. For example, one recent article, “Flow Wrapper Sealing Problems Fixed with a Carbon-Impression Test,” walks through the exact process we use to diagnose poor seal quality — the same kind of know-how that keeps our customers running every day.
Flow Wrapper Supplier and Service Hub — Melbourne Based, National Reach
PacMatix isn’t just a service company — we’re also a trusted flow wrapper supplier for Australia. From compact entry-level units to high-speed servo wrappers, we supply GSP and Tecno Pack equipment designed for bakery, produce, dairy, and snack applications.
Being a flow wrapper supplier in Melbourne gives us a unique advantage: we don’t just sell machines; we support them for life. Our in-house technicians know every detail of the systems we supply — and we apply that same knowledge when servicing other brands.
That’s why so many customers originally call us for emergency repairs but later trust us with their new equipment purchases, spare parts, and line upgrades.
What Makes PacMatix Different
Factory-trained technicians with experience across multiple European brands
Rapid response times from our Melbourne base
Preventative service programs to reduce long-term costs
Support for bakery, confectionery, produce, dairy, meat, and pet food sectors
PacMatix has built its reputation on responsiveness, precision, and care. Every service call is treated as an opportunity to prove why so many manufacturers now see us as the first call for packaging machine service — not the last resort.
Flow Wrapper Repairs Done Right
When we service a flow wrapper, we do more than just replace parts. Each job involves:
Full mechanical inspection — bearings, chains, belts, jaws, and formers
Temperature and timing verification
Film tracking and sealing alignment checks
Operator training on key setup steps where needed
The result is a machine that performs as reliably as the day it was installed — or better.
Areas We Service
From our Melbourne headquarters, PacMatix provides support to:
Greater Melbourne
Regional Victoria (Geelong, Ballarat, Bendigo, Shepparton, Traralgon)
Southern New South Wales
South Australia
Tasmania
WA (Through a 3rd party contractor)
QLD (Through a 3rd party contractor)
We frequently travel interstate for customers who value fast, competent technical support — particularly when their OEM cannot respond quickly enough.
Partnering for Long-Term Reliability
Choosing PacMatix means partnering with a team that genuinely understands production pressure. Our technicians work in food factories daily, so they know how costly downtime can be.
That’s why we provide same-week service visits, and always communicate clearly about what’s needed to get your line running again.
Whether you run a PFM Hurricane, ULMA Florida, Record Scorpion, Fuji Alpha, or a GSP 50s, PacMatix offers fast and reliable flow wrapper servicing in Melbourne and beyond.
Talk to Victoria’s #1 Flow Wrapper Repair Specialists
If your flow wrapper is down — or just needs a tune-up — contact PacMatix for fast, qualified support. We service most brands, offer transparent pricing, and stand by our workmanship.
📍 Based in Melbourne — servicing all of Victoria and beyond
📞 Call: +61 3 9782 6452
📧 Email: info@pacmatix.com.au
🌐 Visit: www.pacmatix.com.au
Need to replace your flow wrapper?
If you’re looking for flow wrappers for sale or need expert flow-wrapper service, PacMatix can help—from selection through lifetime support.
Explore more:
Article written by: Ettienne van Vuuren – Founder, PacMatix (25 years hands-on flow-wrapper experience)
Published: October 2025
© 2025 PacMatix Pty Ltd. All content and images. Unauthorised reproduction prohibited.
PacMatix has completed over 60 GSP flow wrapper installations across Australia in just the last 5 years, including regional locations in Tasmania, Victoria, Queensland, and Western Australia. Whether you're packaging seafood, produce, bakery, or chilled goods, our Italian-built machines and responsive local support team deliver better performance and peace of mind.
Frequently Asked Questions
1. Do you service all brands of flow wrappers?
A: We service most brands of horizontal and inverted flow wrappers, including PFM, ULMA, Record, Fuji, GSP, and Tecno Pack. However, some older or discontinued models may have limited spare parts availability. Give our friendly team a call and we’ll confirm whether we can assist with your specific machine.
2. Do you do electronic repairs and software diagnostics?
A: PacMatix can assist with electrical and electronic fault-finding on a variety of flow wrappers. However, we do not perform repairs that require access to OEM PLC software or control code. These systems remain the property of the manufacturer, and we respectfully do not engage in software modification of any kind.
3. How quickly can PacMatix attend a breakdown in Melbourne or regional Victoria?
It depends on the situation. In most cases we can provide same day response on urgent breakdowns in Metropolitan Melbourne and same week response on regional breakdowns. We always aim to get your production line back up and running as quickly as possible.
*PacMatix will at all times prioritise breakdowns at customers who have purchased our flow wrappers from us.
4. Do you provide regular maintenance programs for flow wrappers?
A: Yes. PacMatix offers scheduled maintenance and inspection programs designed to prevent unexpected breakdowns. Our technicians can also provide operator training on machine setup, sealing alignment, and film handling to help reduce downtime.
5. Can PacMatix supply new flow wrappers as well as repair them?
A: Absolutely. PacMatix is first and foremost a trusted flow wrapper supplier in Melbourne, representing Italian-made GSP and Tecno Pack equipment. Alongside our machinery supply, we also provide expert flow wrapper servicing, repairs, and spare parts support across Australia. This means customers not only receive top-quality new equipment but also benefit from our in-house technical expertise throughout the entire life of their machine.
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