(03) 9782 6452
After -Sales Support for Packaging Machinery Delivered with Care and Expertise
PacMatix provides responsive after-sales support, installation, and maintenance for packaging machinery supplied across Australia and Papua New Guinea.
From our Melbourne headquarters, we coordinate a network of trusted service partners in other regions to ensure every customer receives fast, professional help — wherever your line is located.'
Our Service Capabilities
PacMatix provides a full suite of technical services to keep your packaging equipment performing at its best — from pre-installation customisation, installation and commissioning, and operator training, through to urgent breakdown repairs, preventative maintenance, spare parts supply, phone support and remote assistance, and machine upgrades.
Our experienced engineers and national partner network ensure responsive, expert support wherever your production line operates across Australia and also Papua New Guinea.
Installation & Training
Professional installation, commissioning, and operator training for all PacMatix packaging machinery.
Breakdown Assistance
Rapid on-site response for urgent packaging line breakdowns and mechanical faults across Australia.
Preventative Maintenance
Scheduled maintenance programs that reduce downtime and extend the lifespan of your packaging machinery.
Spare Parts Supply
Genuine spare parts and consumables for GSP, Tecno Pack, and other supported packaging systems.
Phone Support
Direct phone support and technical guidance from PacMatix engineers when you need help fast.
Our Customer Service
PacMatix goes beyond simply supplying packaging equipment — we stand behind every installation with responsive, people-first service that keeps your production running.
With 25+ years of experience in packaging machinery installation and technical support, our Melbourne-based team and national partners deliver fast breakdown response, expert maintenance, and personalised assistance for every customer across Australia and Papua New Guinea.
Our customer satisfaction rating of 98% reflects the dedication and reliability that define the PacMatix approach. From flow wrappers and tray sealers to weighers, cartoners, and full packaging lines, our service team ensures your equipment continues performing at its best long after commissioning.
When you choose PacMatix, you’re investing in more than machinery — you’re partnering with a team that truly cares about your success.
Read our verified 5-star reviews on Google
Meet the PacMatix Family
We’re a family-run team that believes in practical solutions, clear communication, and genuine relationships with our customers.
Every project we take on is personal — from design and customisation through to commissioning, training, and after-sales support. We stay hands-on every step of the way.
That’s how we do things at PacMatix — Packaging Solutions, Delivered Differently.
Ettienne van Vuuren
Ettienne founded PacMatix as a service-based company built on trust, technical skill, and genuine customer support. With over two decades in packaging machinery and automation, he continues to stay hands-on — from helping solve technical challenges to commissioning complete systems across Australia.
His practical mindset and commitment to long-term performance are at the heart of how PacMatix operates today.
Outside of work, Ettienne enjoys fishing and camping.
Yolande van Vuuren
Yolande expertly manages spare-parts orders, finance, and daily administration, keeping the business running smoothly behind the scenes. With a warm and compassionate personality, she ensures clear communication and seamless coordination across our team.
Outside of work, Yolande gives back to the community through a local breakfast club supporting disadvantaged primary-school students.
She’s also an enthusiastic paddle-boarder — bringing that same energy and sense of balance to everything she does.
Ryno Kruger
Ryno leads our after-sales service operations, ensuring every installation and maintenance visit is handled with precision and care. With a mechanical trade background, Ryno is known for his calm, systematic approach and the genuine trust he builds with customers across Australia.
Outside of work, Ryno is an aviation enthusiast with dreams of earning his pilot’s licence — bringing the same technical discipline and passion for engineering that define his work at PacMatix.
Elschen van Vuuren
Elschen runs her own freelance digital-marketing business, Clixify, and gives our technical expertise a modern voice — transforming complex machinery insights into clear, engaging content for our customers. She creates and manages our digital media and visual storytelling, including the KWIK TECH GEMS™ series that helps operators and maintenance teams perform better.
In her spare time, Elschen channels the same clarity and creativity into media projects — always exploring new ways to help people learn, grow, and succeed.
How We Support You Before And After Installation
At PacMatix, our job doesn’t stop when your new packaging line is delivered — that’s really when it begins.
We offer some of the most comprehensive customer support in the industry, with a clear, step-by-step process that makes every project smooth from start to finish.
From factory testing and commissioning through to operator training, maintenance, and spare parts — we’re here to keep your line running reliably for years to come.
Before your equipment leaves the manufacturer, it undergoes a detailed FAT to verify performance, sealing accuracy, and software logic.
Customers receive video evidence and a detailed test report — giving full confidence that every machine meets specification before shipment.
Factory Acceptance Testing (FAT)
Once your machine arrives, our technicians perform SAT on-site to confirm installation integrity and throughput under real production conditions.
This ensures smooth commissioning and compliance with your local QA and safety standards.
Site Acceptance Testing (FAT)
Comprehensive on-site training ensures your team can confidently set up, adjust, and maintain your equipment.
We tailor each session around your production needs, empowering your staff for safe, efficient, and independent operation.
Operator Training and Handover
Every PacMatix system is backed by a 12-month parts and labour warranty, supported by local technicians and direct OEM access in Europe.
Extended coverage and service plans are also available for businesses wanting extra peace of mind.
Warranty and Technical Guarantee
We provide scheduled maintenance programs and remote diagnostic assistance to keep your equipment operating at peak efficiency.
Our technicians recommend tailored service intervals and consumable part replacements to minimise downtime and extend equipment life.
Preventative Maintenance & Technical Support
We stock a wide range of genuine spare parts and consumables for all PacMatix-supplied equipment to ensure fast turnaround and minimal downtime.
Our team can assist with recommended spare parts lists, reorder scheduling, and sourcing from our European OEM partners when required.
Spare Parts & Consumables
What Customers Say on Google
PacMatix is proud to maintain a 5-star Google rating from customers across Australia. Here’s what they’re saying about our service, installations, and support.
We recently required urgent servicing on our Flowwrap machine and PacMatix went above and beyond to support us.
Damian
Installation of our new flow wrap machine went in without a hitch. Ryno spent 3 days with our operators to ensure they were confident running the line.
Melanie
I’ve been dealing with Ettienne from PacMatix for over a decade. His knowledge on packaging lines and support are exceptional.
Trent
PacMatix have been great looking after our bread flow machine. Very professional and reliable service
Lite & Easy
Top quality machine supplier and best technicians in Melbourne.
Yamah
PacMatix have provided our firm with exceptional pre-purchase advice, machine supply and continuing support. We are happy to recommend Ettienne and his team.
Geoffrey
Really appreciate Ettienne & Ryno turned up when I ask help for Propac troubleshooting. He did it quickly and clearly explained.
Nirosh
Great flow wrapper — machine works amazingly well and great service as well.
Neil
What Our Customers Say After Each Service Visit
PacMatix sends an automatic customer survey after every installation and service visit.
This ongoing feedback loop helps us measure our performance, identify areas to improve, and maintain the high standards our clients expect.
Over the past four years, we’ve consistently achieved a 98% customer satisfaction rating, reflecting the reliability, responsiveness, and expertise of our nationwide support team.
Here is what some customers has been saying about us.
98% customer satisfaction rating
An excellent service — strong technical skills and professionalism. We were very satisfied with the high-quality results.
James
Ryno was great — responded quickly and solved the problem.
David
Ettienne went above and beyond to resolve our issue interstate. Excellent knowledge and quick response — highly recommended.
Mark
Great work as always from PacMatix. Never lets us down.
Derek
Ryno spent time explaining everything clearly to our line operator — great result on the flow wrapper.
Adam
From planning to delivery, PacMatix kept us informed. Installation, explanation, and follow-up service were excellent.
Sam
Quick response — issue sorted within one hour.
Gerard
Great job guys — prompt response and highly professional service.
Nelson
The best technicians in Melbourne.
Yamah
Always a pleasure dealing with you guys.
Shayne
Ettienne is a pleasure to work with — gets things done and always offers solutions.
Anthony
Always a pleasure to work with Ettienne — very helpful and always fixes our problems. Thank you!
Sarah
Great service and really helpful technical experience.
Jassiem
Delivered what was promised.
Manni
Prompt response to callout — replaced element and great service as usual.
Harold
Great help at short notice repairing our checkweigher — a lifesaver.
Nick
From start to finish PacMatix were practical and efficient — every request handled with ease. Thank you
John
It’s always a pleasure with Ettienne — always happy and a wealth of knowledge.
Shayne
Great service and work ethic from PacMatix — thank you.
Derek
You’re always the best — 10/10.
Dat
Great guy — came very quickly and worked efficiently.
Neil
Excellent service and expertise.
Jamie
Fabulous — incredibly helpful and informative.
Ricci
Great service — fixed my issue quickly and got production running again.
Nicole
Excellent fast response — got us going. Thanks.
Greg
Stephen
Great response to our needs and fast repair turnaround.
Michael
Great service — fixed my issue quickly and got production running again.
Nicole
The installation, commissioning and training of our GSP 50s was outstanding. Positive feedback from all shifts.”
Norm
In my 30 years in the industry, I’ve never had support like PacMatix provides. Thanks again.
Shane
Extremely knowledgeable. The GSP machinery and service exceeded expectations — highly recommend.
Russel
Fantastic service, prompt attendance, and very knowledgeable.